FAQ

FAQ

Are your prints original?

Yes! all prints are custom designed and are not available elsewhere.

Do You Offer Returns?

Yes! We offer a 30-Day Money-Back Guarantee. If you're not satisfied with the quality of your print then you can return it for a full refund, no questions asked.

How Can I Cancel My Order?

If you wish to cancel your order, please contact us immediately!

Please keep in mind that orders that have already shipped cannot be cancelled.

You can contact us @ info@deca-designed.com

My Order Arrived Damaged. What Do I Do?

We check all orders multiple times before they leave us, however if your order arrives in an unsuitable condition, please;

email us with your name, order number and photos of the issue.

 

Does My Order Include a Warranty?

All orders include a 3 year warranty. Please note that directions for use must be followed for the warranty to apply.

The warranty will not apply if:

  • Items have been mishandled
  • There are damages that have occurred after delivery

Where Are You Located?

Each artwork is designed in Melbourne, Australia, however we have warehouses located across the globe. Your order will ship from the closest warehouse.